Do seasonal events increase support ticket volume by more than 40% compared to non-event periods, and which ticket categories spike the most in the first 48 hours?
Predict support ticket surges around seasonal events to pre-scale support staffing
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Bruin AI Data Analyst
Do seasonal events increase support ticket volume by more than 40% compared to non-event periods, and which ticket categories spike the most in the first 48 hours?
Bruin connects to your Support Platform, Telemetry and runs the analysis automatically.
It tracks Ticket volume lift %, category distribution during events, peak ticket hour and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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