What percentage of law firm accounts have activated the client-facing portal, and do firms with active portals see 30% fewer status inquiry support tickets?
Measures client portal adoption and its impact on support ticket deflection to build the business case for portal enhancement investment.
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Bruin AI Data Analyst
What percentage of law firm accounts have activated the client-facing portal, and do firms with active portals see 30% fewer status inquiry support tickets?
Bruin connects to your Product Analytics, Support Platform and runs the analysis automatically.
It tracks Portal adoption rate, support ticket reduction, portal engagement depth and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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