SaaS Use Cases/Churn & RetentionCustomer Success Manager

Which accounts renewing in the next 90 days have seen product usage decline by more than 30% compared to the same period 6 months ago?

Flags accounts with significant usage drops approaching renewal to trigger proactive re-engagement before the renewal conversation.

Metrics & KPIs

Usage decline percentageaccounts with declineARR at risk from declining accounts

Required Data

Product usage metricsrenewal dateshistorical usage baselines

Data Sources

Product AnalyticsCRMCustomer Success Platform

Works with tools like

MixpanelAmplitudeHeapPendoPostHogSalesforceHubSpotPipedriveCloseCopperGainsightChurnZeroTotangoVitallyCatalyst

How Bruin answers this

Bruin

Bruin AI Data Analyst

Which accounts renewing in the next 90 days have seen product usage decline by more than 30% compared to the same period 6 months ago?

Bruin connects to your Product Analytics, CRM, Customer Success Platform and runs the analysis automatically.

It tracks Usage decline percentage, accounts with decline, ARR at risk from declining accounts and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.

Bruin for SaaS

Use cases across every team in your SaaS company, from churn & retention to revenue operations, product analytics to engineering. One AI that speaks your data.

C-Level/ExecutiveCustomer Success ManagerData AnalystDevOps EngineerEngineering ManagerFinance/FP&A AnalystGrowth ManagerMarketing ManagerProduct ManagerRevenue Operations ManagerSales Operations ManagerSupport Manager

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