What percentage of accounts with active webhooks have used the webhook debugger/logs UI in the past 30 days, and does debugger usage correlate with faster issue resolution?
Measures adoption of webhook debugging tools to validate self-service troubleshooting investment and identify UX improvements.
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What percentage of accounts with active webhooks have used the webhook debugger/logs UI in the past 30 days, and does debugger usage correlate with faster issue resolution?
Bruin connects to your Product Analytics, Support Platform and runs the analysis automatically.
It tracks Debugger adoption rate, ticket rate for debugger users vs non-users, resolution time comparison and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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