What percentage of white-label configuration changes are made self-service versus requiring support assistance, and has self-service usage grown above 80%?
Measures the self-service capability of the white-label configuration system to reduce support dependency and partner friction.
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What percentage of white-label configuration changes are made self-service versus requiring support assistance, and has self-service usage grown above 80%?
Bruin connects to your Product Analytics, Support Platform and runs the analysis automatically.
It tracks Self-service percentage, support-assisted percentage, trend over time and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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