Customer Success Use Cases/Retention & ExpansionCS Leader

Track logo churn and at-risk accounts with month-over-month trends.

Bruin answers from live, validated a data warehouse data across Slack, Microsoft Teams, WhatsApp, and the browser, no SQL required, so the whole team gets the same number.

Metrics & KPIs

net revenue retentiongross retentionlogo churnexpansion revenue

Required Data

Accountsrenewalsusage

Data Sources

a data warehousethe product database

How Bruin answers this

Bruin

Bruin AI Data Analyst

Track logo churn and at-risk accounts with month-over-month trends.

Bruin connects to your a data warehouse, the product database and runs the analysis automatically.

It tracks net revenue retention, gross retention, logo churn and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.

Bruin for Customer Success

Use cases across every team in your Customer Success company, from churn & retention to revenue operations, product analytics to engineering. One AI that speaks your data.

Account ManagerCS LeaderCS OperationsVP Customer Success

Get this answer in seconds

Connect your data, ask the question, get the answer. No SQL needed.