Customer Success Use Cases/Retention & ExpansionCS Operations

Show net and gross revenue retention over the last 12 months.

Show net and gross revenue retention over the last 12 months. Bruin connects to Salesforce and returns a governed answer in plain English, with the SQL and column-level lineage behind it, ready to turn into a live dashboard or a scheduled report.

Metrics & KPIs

net revenue retentiongross retentionlogo churnexpansion revenue

Required Data

Accountsrenewalsusage

Data Sources

SalesforceZendesk

How Bruin answers this

Bruin

Bruin AI Data Analyst

Show net and gross revenue retention over the last 12 months.

Bruin connects to your Salesforce, Zendesk and runs the analysis automatically.

It tracks net revenue retention, gross retention, logo churn and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.

Bruin for Customer Success

Use cases across every team in your Customer Success company, from churn & retention to revenue operations, product analytics to engineering. One AI that speaks your data.

Account ManagerCS LeaderCS OperationsVP Customer Success

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