When the AI chatbot provides product recommendations, do at least 12% of those interactions result in an add-to-cart, and is chatbot-assisted AOV higher than self-service browsing?
Measure the commercial effectiveness of AI chatbot product recommendations to justify investment in conversational commerce.
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When the AI chatbot provides product recommendations, do at least 12% of those interactions result in an add-to-cart, and is chatbot-assisted AOV higher than self-service browsing?
Bruin connects to your Customer Support, E-commerce Platform, Analytics and runs the analysis automatically.
It tracks Recommendation-to-cart rate, chatbot-assisted AOV, resolution rate and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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