Which product categories have return rates above 20% and what are the top 3 return reasons?
Identify categories with excessive returns and surface the primary reasons to guide product and listing improvements.
Metrics & KPIs
Required Data
Data Sources
Works with tools like
How Bruin answers this
Bruin AI Data Analyst
Which product categories have return rates above 20% and what are the top 3 return reasons?
Bruin connects to your E-commerce Platform, Inventory/ERP, Customer Support and runs the analysis automatically.
It tracks Return rate by category, top return reasons, refund amount and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
Related use cases
Post-Purchase Support Ticket Surge
Has the number of 'where is my order' support tickets increased by more than 20% compared to the same period last month?
Customer ExperienceNPS Score Trend by Channel
Has our NPS score dropped below 40 on any sales channel in the last 3 months, and which channel showed the steepest decline?
Customer ExperienceCustomer Effort Score by Issue Type
Which support issue types have a customer effort score above 4 out of 5, and how many tickets per month do they generate?
Bruin for e-commerce
Use cases across every team in your e-commerce business, from conversion funnels to inventory, marketing to customer lifetime value. One AI that speaks your data.
Get this answer in seconds
Connect your data, ask the question, get the answer. No SQL needed.