Is our AI chatbot successfully resolving at least 35% of customer inquiries without human handoff, and what is the CSAT for bot-only vs human-assisted conversations?
Measure chatbot effectiveness to optimize automation and ensure customer satisfaction is maintained.
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Bruin AI Data Analyst
Is our AI chatbot successfully resolving at least 35% of customer inquiries without human handoff, and what is the CSAT for bot-only vs human-assisted conversations?
Bruin connects to your Customer Support, Analytics and runs the analysis automatically.
It tracks Bot deflection rate, CSAT by resolution type, average conversation length and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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