Is our customer contact rate still below the target of 8 contacts per 100 orders, and which order issues drive the most contacts?
Track the ratio of support contacts to orders as a key operational health indicator.
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Bruin AI Data Analyst
Is our customer contact rate still below the target of 8 contacts per 100 orders, and which order issues drive the most contacts?
Bruin connects to your Customer Support, E-commerce Platform and runs the analysis automatically.
It tracks Contacts per 100 orders, top contact reasons, contact rate trend and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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