Has the percentage of support tickets escalated to a manager increased above 8% this month, and which issue types are driving the most escalations?
Track escalation patterns to improve first-contact resolution and identify training gaps.
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Bruin AI Data Analyst
Has the percentage of support tickets escalated to a manager increased above 8% this month, and which issue types are driving the most escalations?
Bruin connects to your Customer Support, CRM and runs the analysis automatically.
It tracks Escalation rate, escalation by issue type, first-contact resolution rate and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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