E-commerce Use Cases/Customer ExperienceCustomer Experience Manager

Does the on-site search support voice input for users with mobility impairments, and do voice search users find relevant products at the same rate (within 5%) as keyboard search users?

Evaluate whether on-site voice search provides an equivalent experience for users with mobility disabilities who cannot easily type.

Metrics & KPIs

Voice search usage rateresult relevance comparisonconversion rate by input methodaccessibility compliance

Required Data

Search input method datavoice vs keyboard results qualityrelevance scoresuser behavior

Data Sources

Search & PersonalizationAnalytics

Works with tools like

AlgoliaNostoDynamic YieldBloomreachKlevuGoogle AnalyticsMixpanelAmplitudeHeapHotjar

How Bruin answers this

Bruin

Bruin AI Data Analyst

Does the on-site search support voice input for users with mobility impairments, and do voice search users find relevant products at the same rate (within 5%) as keyboard search users?

Bruin connects to your Search & Personalization, Analytics and runs the analysis automatically.

It tracks Voice search usage rate, result relevance comparison, conversion rate by input method and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.

Bruin for e-commerce

Use cases across every team in your e-commerce business, from conversion funnels to inventory, marketing to customer lifetime value. One AI that speaks your data.

C-Level/ExecutiveCategory ManagerCustomer Experience ManagerData AnalystDigital Marketing SpecialistE-commerce ManagerFinance ManagerGrowth ManagerMarketing ManagerMerchandiserOperations ManagerSupply Chain Manager

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