E-commerce Use Cases/Customer ExperienceCustomer Experience Manager

Do customers who use AR try-on before purchasing return products at a rate below 8%, compared to the 22% return rate for non-AR purchasers in the same categories?

Quantify the return reduction benefit of AR try-on to build a business case for expanding AR to additional product categories.

Metrics & KPIs

Return rate with AR vs withoutreturn reduction percentagesavings per avoided returncategories with highest AR impact

Required Data

AR usage flags per orderreturn dataproduct categoryreturn reason codes

Data Sources

E-commerce PlatformAnalyticsCustomer Support

Works with tools like

ShopifyWooCommerceMagentoBigCommerceSalesforce Commerce CloudGoogle AnalyticsMixpanelAmplitudeHeapHotjarZendeskGorgiasIntercomFreshdeskHelpshift

How Bruin answers this

Bruin

Bruin AI Data Analyst

Do customers who use AR try-on before purchasing return products at a rate below 8%, compared to the 22% return rate for non-AR purchasers in the same categories?

Bruin connects to your E-commerce Platform, Analytics, Customer Support and runs the analysis automatically.

It tracks Return rate with AR vs without, return reduction percentage, savings per avoided return and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.

Bruin for e-commerce

Use cases across every team in your e-commerce business, from conversion funnels to inventory, marketing to customer lifetime value. One AI that speaks your data.

C-Level/ExecutiveCategory ManagerCustomer Experience ManagerData AnalystDigital Marketing SpecialistE-commerce ManagerFinance ManagerGrowth ManagerMarketing ManagerMerchandiserOperations ManagerSupply Chain Manager

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