Do customers who engage with live chat during their session convert at more than 3x the rate of those who do not?
Measure the conversion uplift from live chat engagement to justify staffing and tool investment.
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Bruin AI Data Analyst
Do customers who engage with live chat during their session convert at more than 3x the rate of those who do not?
Bruin connects to your Customer Support, Analytics, E-commerce Platform and runs the analysis automatically.
It tracks Conversion rate with/without chat, AOV with chat, chat engagement rate and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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