What is the average response time to negative reviews (1-2 stars) on Amazon and Walmart, and are we responding to 90% within 24 hours?
Track review response speed on marketplace channels to maintain brand reputation and potentially convert negative experiences.
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Bruin AI Data Analyst
What is the average response time to negative reviews (1-2 stars) on Amazon and Walmart, and are we responding to 90% within 24 hours?
Bruin connects to your Reviews/UGC, E-commerce Platform, Customer Support and runs the analysis automatically.
It tracks Average response time, response rate within 24h, negative review count and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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