What percentage of return requests result in exchanges vs refunds, and has our exchange rate improved above 25% since launching the new exchange portal?
Track exchange vs return behavior to measure whether UX improvements are keeping more revenue in the business.
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Bruin AI Data Analyst
What percentage of return requests result in exchanges vs refunds, and has our exchange rate improved above 25% since launching the new exchange portal?
Bruin connects to your E-commerce Platform, Customer Support and runs the analysis automatically.
It tracks Exchange rate, refund rate, revenue retained via exchanges and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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