SaaS Use Cases/Customer SuccessCustomer Success Manager

What percentage of CAB member accounts have had their executive sponsor attend at least 1 session in the past 2 quarters, vs only sending delegates?

Tracks executive sponsor engagement in CAB to ensure strategic-level relationships are maintained with key accounts.

Metrics & KPIs

Executive attendance ratedelegate-only ratetrend over quarters

Required Data

Attendance recordssponsor vs delegate flagssession datesaccount mapping

Data Sources

Customer Success PlatformCommunication Platform

Works with tools like

GainsightChurnZeroTotangoVitallyCatalystSlackMicrosoft TeamsDiscordGoogle ChatWhatsApp

How Bruin answers this

Bruin

Bruin AI Data Analyst

What percentage of CAB member accounts have had their executive sponsor attend at least 1 session in the past 2 quarters, vs only sending delegates?

Bruin connects to your Customer Success Platform, Communication Platform and runs the analysis automatically.

It tracks Executive attendance rate, delegate-only rate, trend over quarters and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.

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