SaaS Use Cases/Customer SuccessCustomer Success Manager

Which accounts renewing in the next 90 days have a health score below 50 and declining usage over the past 60 days?

Surfaces upcoming renewals at risk by combining health scores with usage trends for proactive outreach.

Metrics & KPIs

At-risk renewal countARR at riskaverage health score

Required Data

Renewal dateshealth scoresusage trendsARR

Data Sources

Customer Success PlatformProduct AnalyticsCRM

Works with tools like

GainsightChurnZeroTotangoVitallyCatalystMixpanelAmplitudeHeapPendoPostHogSalesforceHubSpotPipedriveCloseCopper

How Bruin answers this

Bruin

Bruin AI Data Analyst

Which accounts renewing in the next 90 days have a health score below 50 and declining usage over the past 60 days?

Bruin connects to your Customer Success Platform, Product Analytics, CRM and runs the analysis automatically.

It tracks At-risk renewal count, ARR at risk, average health score and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.

Bruin for SaaS

Use cases across every team in your SaaS company, from churn & retention to revenue operations, product analytics to engineering. One AI that speaks your data.

C-Level/ExecutiveCustomer Success ManagerData AnalystDevOps EngineerEngineering ManagerFinance/FP&A AnalystGrowth ManagerMarketing ManagerProduct ManagerRevenue Operations ManagerSales Operations ManagerSupport Manager

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