SaaS Use Cases/Customer SuccessCustomer Success Manager

Which community members have answered more than 10 questions with a helpfulness rating above 4.0 in the past 60 days and are not yet in a customer advocacy program?

Identifies high-value community champions for advocacy program recruitment based on contribution quality and volume.

Metrics & KPIs

Champion candidatesanswers per memberaverage helpfulness score

Required Data

Community contributionshelpfulness ratingsadvocacy program membership

Data Sources

Communication PlatformCustomer Success Platform

Works with tools like

SlackMicrosoft TeamsDiscordGoogle ChatWhatsAppGainsightChurnZeroTotangoVitallyCatalyst

How Bruin answers this

Bruin

Bruin AI Data Analyst

Which community members have answered more than 10 questions with a helpfulness rating above 4.0 in the past 60 days and are not yet in a customer advocacy program?

Bruin connects to your Communication Platform, Customer Success Platform and runs the analysis automatically.

It tracks Champion candidates, answers per member, average helpfulness score and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.

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