SaaS Use Cases/Engineering & PlatformEngineering Manager

What percentage of community-reported bugs are reproducible, and are community-reported bugs resolved an average of 5+ days faster than internally discovered bugs?

Evaluates the quality and impact of community bug reports on engineering resolution velocity.

Metrics & KPIs

Reproducibility rateresolution time by sourcecommunity bug volume

Required Data

Bug reportssource tagsreproducibility flagsresolution timestamps

Data Sources

Engineering PlatformCommunication Platform

Works with tools like

GitHubJiraLinearPagerDutyDatadogSlackMicrosoft TeamsDiscordGoogle ChatWhatsApp

How Bruin answers this

Bruin

Bruin AI Data Analyst

What percentage of community-reported bugs are reproducible, and are community-reported bugs resolved an average of 5+ days faster than internally discovered bugs?

Bruin connects to your Engineering Platform, Communication Platform and runs the analysis automatically.

It tracks Reproducibility rate, resolution time by source, community bug volume and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.

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