SaaS Use Cases/Customer SuccessCustomer Success Manager

What percentage of new users complete the core onboarding course within 14 days of account creation, and which modules have drop-off rates above 30%?

Measures educational content effectiveness during onboarding to identify where customers disengage from foundational training.

Metrics & KPIs

Course completion rateper-module drop-off ratemedian time to complete

Required Data

Course enrollment datesmodule completion eventsuser creation dates

Data Sources

Product AnalyticsCustomer Success Platform

Works with tools like

MixpanelAmplitudeHeapPendoPostHogGainsightChurnZeroTotangoVitallyCatalyst

How Bruin answers this

Bruin

Bruin AI Data Analyst

What percentage of new users complete the core onboarding course within 14 days of account creation, and which modules have drop-off rates above 30%?

Bruin connects to your Product Analytics, Customer Success Platform and runs the analysis automatically.

It tracks Course completion rate, per-module drop-off rate, median time to complete and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.

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