SaaS Use Cases/Engineering & PlatformEngineering Manager

What is our mean time to resolve for P1 incidents this quarter, and have we improved from last quarter's 45-minute average?

Tracks incident resolution speed as a DORA metric to measure operational excellence improvements.

Metrics & KPIs

MTTRincident countresolution time trend

Required Data

Incident logsseverity levelsresolution timestamps

Data Sources

Engineering Platform

Works with tools like

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How Bruin answers this

Bruin

Bruin AI Data Analyst

What is our mean time to resolve for P1 incidents this quarter, and have we improved from last quarter's 45-minute average?

Bruin connects to your Engineering Platform and runs the analysis automatically.

It tracks MTTR, incident count, resolution time trend and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.

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