SaaS Use Cases/Customer SuccessCustomer Success Manager

What percentage of new legal tech accounts activate the matter management module within 14 days of contract start, and what is the retention difference at 12 months?

Measures early activation of the core matter management feature as a predictor of long-term retention in legal technology deployments.

Metrics & KPIs

14-day activation rate12-month retention deltatime to first matter

Required Data

Module activation datescontract start dates12-month retention status

Data Sources

Product AnalyticsCustomer Success PlatformCRM

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What percentage of new legal tech accounts activate the matter management module within 14 days of contract start, and what is the retention difference at 12 months?

Bruin connects to your Product Analytics, Customer Success Platform, CRM and runs the analysis automatically.

It tracks 14-day activation rate, 12-month retention delta, time to first matter and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.

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