What is the average time to first response for P1, P2, and P3 incidents in the past 30 days, and which severity levels breached their SLA target more than 10% of the time?
Tracks incident response time performance against SLA targets by severity to identify staffing or process gaps in on-call rotations.
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What is the average time to first response for P1, P2, and P3 incidents in the past 30 days, and which severity levels breached their SLA target more than 10% of the time?
Bruin connects to your Engineering Platform and runs the analysis automatically.
It tracks Average response time by severity, SLA breach rate, incidents per severity and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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