Do accounts with PS project CSAT scores above 4.5/5 renew at a rate at least 20% higher than accounts scoring below 3.5?
Measures the correlation between PS project satisfaction scores and subsequent account renewal rates.
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Bruin AI Data Analyst
Do accounts with PS project CSAT scores above 4.5/5 renew at a rate at least 20% higher than accounts scoring below 3.5?
Bruin connects to your Customer Success Platform, Billing Platform and runs the analysis automatically.
It tracks Renewal rate by CSAT band, CSAT-renewal correlation, accounts per band and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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