What percentage of PS project customers submit fewer than 2 support tickets on the delivered feature within 30 days post-handoff, indicating effective knowledge transfer?
Measures PS knowledge transfer quality by tracking post-handoff support ticket volume for delivered features.
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Bruin AI Data Analyst
What percentage of PS project customers submit fewer than 2 support tickets on the delivered feature within 30 days post-handoff, indicating effective knowledge transfer?
Bruin connects to your Support Platform, Customer Success Platform and runs the analysis automatically.
It tracks Low-ticket rate post-handoff, average tickets per project, handoff quality score and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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