Which support agents have a CSAT score below 85% on more than 20 resolved tickets this month?
Identifies agents who may need additional training by combining volume and satisfaction metrics.
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Bruin AI Data Analyst
Which support agents have a CSAT score below 85% on more than 20 resolved tickets this month?
Bruin connects to your Support Platform and runs the analysis automatically.
It tracks CSAT score, ticket volume, resolution rate and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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