Build an app that flags anomalies in support (first response time, resolution time, CSAT) by queue and can page on-call and post to the incident channel when a threshold breaks.
Detects unusual movements in support across queue, explains the likely driver, and can page on-call and post to the incident channel the moment a metric breaks its band.
Metrics & KPIs
Required Data
Data Sources
Works with tools like
How Bruin builds this
Bruin Data Apps
Build an app that flags anomalies in support (first response time, resolution time, CSAT) by queue and can page on-call and post to the incident channel when a threshold breaks.
Bruin connects to your Support Platform, Communication Platform, Engineering Platform and builds the data app automatically.
It visualises first response time, resolution time, CSAT and delivers a live, interactive data app in seconds, no SQL or configuration needed.
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Bruin Data Apps
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