Build an app that shows support health at a glance (first response time, resolution time, CSAT), red/amber/green by queue, and lets me page on-call and post to the incident channel.
A status console for support. It scores queue health from live data, surfaces what needs attention this week, and can page on-call and post to the incident channel.
Metrics & KPIs
Required Data
Data Sources
Works with tools like
How Bruin builds this
Bruin Data Apps
Build an app that shows support health at a glance (first response time, resolution time, CSAT), red/amber/green by queue, and lets me page on-call and post to the incident channel.
Bruin connects to your Support Platform, Communication Platform, Engineering Platform and builds the data app automatically.
It visualises first response time, resolution time, CSAT and delivers a live, interactive data app in seconds, no SQL or configuration needed.
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Bruin Data Apps
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