Build me an app to explore support KPIs (first response time, resolution time, CSAT) with filters for queue and priority, and a button to page on-call and post to the incident channel.
A filterable support KPI app on live, governed data. The Head of Support slices by queue and priority, drills into any number, and can page on-call and post to the incident channel without leaving the app.
Metrics & KPIs
Required Data
Data Sources
Works with tools like
How Bruin builds this
Bruin Data Apps
Build me an app to explore support KPIs (first response time, resolution time, CSAT) with filters for queue and priority, and a button to page on-call and post to the incident channel.
Bruin connects to your Support Platform, Communication Platform, Engineering Platform and builds the data app automatically.
It visualises first response time, resolution time, CSAT and delivers a live, interactive data app in seconds, no SQL or configuration needed.
Related data apps
Support health console
Build an app that shows support health at a glance (first response time, resolution time, CSAT), red/amber/green by queue, and lets me page on-call and post to the incident channel.
Support & IncidentsSupport live monitor
Build a live support monitor tracking first response time, resolution time, CSAT by queue, refreshing from source, with an action to page on-call and post to the incident channel.
Support & IncidentsSupport anomaly & alert console
Build an app that flags anomalies in support (first response time, resolution time, CSAT) by queue and can page on-call and post to the incident channel when a threshold breaks.
Bruin Data Apps
Data App use cases across every team, from executive reporting to engineering velocity, marketing funnels to financial planning. Describe what you need, get a live data app in seconds.
Build this app in seconds
Describe what you need in plain English. No SQL, no drag-and-drop, no waiting.