Build a live support monitor tracking first response time, resolution time, CSAT by queue, refreshing from source, with an action to page on-call and post to the incident channel.
A live support monitor wired to your warehouse. Watch first response time, resolution time, CSAT move in real time by queue, and page on-call and post to the incident channel when something shifts.
Metrics & KPIs
Required Data
Data Sources
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How Bruin builds this
Bruin Data Apps
Build a live support monitor tracking first response time, resolution time, CSAT by queue, refreshing from source, with an action to page on-call and post to the incident channel.
Bruin connects to your Support Platform, Communication Platform, Engineering Platform and builds the data app automatically.
It visualises first response time, resolution time, CSAT and delivers a live, interactive data app in seconds, no SQL or configuration needed.
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Bruin Data Apps
Data App use cases across every team, from executive reporting to engineering velocity, marketing funnels to financial planning. Describe what you need, get a live data app in seconds.
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