Build an app to drill into support from queue down to priority, comparing first response time, resolution time, CSAT, with an action to page on-call and post to the incident channel.
Drill support from queue to priority on live data, compare first response time, resolution time, CSAT side by side, and page on-call and post to the incident channel straight from the view.
Metrics & KPIs
Required Data
Data Sources
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How Bruin builds this
Bruin Data Apps
Build an app to drill into support from queue down to priority, comparing first response time, resolution time, CSAT, with an action to page on-call and post to the incident channel.
Bruin connects to your Support Platform, Communication Platform, Engineering Platform and builds the data app automatically.
It visualises first response time, resolution time, CSAT and delivers a live, interactive data app in seconds, no SQL or configuration needed.
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Bruin Data Apps
Data App use cases across every team, from executive reporting to engineering velocity, marketing funnels to financial planning. Describe what you need, get a live data app in seconds.
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