Build an app that tracks support forecast vs actuals (first response time, resolution time, CSAT) by queue, and can page on-call and post to the incident channel when we're off pace.
Track support forecast against actuals across queue, spot the gap early, and page on-call and post to the incident channel when the trend goes off pace.
Metrics & KPIs
Required Data
Data Sources
Works with tools like
How Bruin builds this
Bruin Data Apps
Build an app that tracks support forecast vs actuals (first response time, resolution time, CSAT) by queue, and can page on-call and post to the incident channel when we're off pace.
Bruin connects to your Support Platform, Communication Platform, Engineering Platform and builds the data app automatically.
It visualises first response time, resolution time, CSAT and delivers a live, interactive data app in seconds, no SQL or configuration needed.
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Bruin Data Apps
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