Build a monthly support review app summarizing first response time, resolution time, CSAT by queue, with a button to page on-call and post to the incident channel.
A shared support review that replaces the spreadsheet nobody trusts. Numbers come from governed, tested data; when the review is signed off, page on-call and post to the incident channel.
Metrics & KPIs
Required Data
Data Sources
Works with tools like
How Bruin builds this
Bruin Data Apps
Build a monthly support review app summarizing first response time, resolution time, CSAT by queue, with a button to page on-call and post to the incident channel.
Bruin connects to your Support Platform, Communication Platform, Engineering Platform and builds the data app automatically.
It visualises first response time, resolution time, CSAT and delivers a live, interactive data app in seconds, no SQL or configuration needed.
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Bruin Data Apps
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