Build a triage app that ranks support items by priority and priority, shows the context inline, and lets me page on-call and post to the incident channel.
A prioritized support queue on governed data. Sort by priority, see the full context inline, and page on-call and post to the incident channel in one click, an app that acts, not just lists.
Metrics & KPIs
Required Data
Data Sources
Works with tools like
How Bruin builds this
Bruin Data Apps
Build a triage app that ranks support items by priority and priority, shows the context inline, and lets me page on-call and post to the incident channel.
Bruin connects to your Support Platform, Communication Platform, Engineering Platform and builds the data app automatically.
It visualises first response time, resolution time, CSAT and delivers a live, interactive data app in seconds, no SQL or configuration needed.
Related data apps
Support KPI explorer
Build me an app to explore support KPIs (first response time, resolution time, CSAT) with filters for queue and priority, and a button to page on-call and post to the incident channel.
Support & IncidentsSupport health console
Build an app that shows support health at a glance (first response time, resolution time, CSAT), red/amber/green by queue, and lets me page on-call and post to the incident channel.
Support & IncidentsSupport live monitor
Build a live support monitor tracking first response time, resolution time, CSAT by queue, refreshing from source, with an action to page on-call and post to the incident channel.
Bruin Data Apps
Data App use cases across every team, from executive reporting to engineering velocity, marketing funnels to financial planning. Describe what you need, get a live data app in seconds.
Build this app in seconds
Describe what you need in plain English. No SQL, no drag-and-drop, no waiting.