Build a what-if app for support: move levers on first response time, resolution time, CSAT by queue, see the impact recompute live, then page on-call and post to the incident channel.
Model support scenarios by adjusting first response time, resolution time, CSAT. Every lever re-queries live data, so the impact is real, not baked, and when you commit a scenario it can page on-call and post to the incident channel.
Metrics & KPIs
Required Data
Data Sources
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How Bruin builds this
Bruin Data Apps
Build a what-if app for support: move levers on first response time, resolution time, CSAT by queue, see the impact recompute live, then page on-call and post to the incident channel.
Bruin connects to your Support Platform, Communication Platform, Engineering Platform and builds the data app automatically.
It visualises first response time, resolution time, CSAT and delivers a live, interactive data app in seconds, no SQL or configuration needed.
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Bruin Data Apps
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