What percentage of support tickets were resolved by linking to community-generated content, and how much has this reduced average resolution time compared to 90 days ago?
Measures the support deflection value of community-generated content to justify community investment.
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Bruin AI Data Analyst
What percentage of support tickets were resolved by linking to community-generated content, and how much has this reduced average resolution time compared to 90 days ago?
Bruin connects to your Support Platform, Communication Platform and runs the analysis automatically.
It tracks Deflection rate, resolution time delta, community content link frequency and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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