What percentage of community forum questions are resolved within 48 hours without staff intervention, and which topic categories have resolution rates below 30%?
Evaluates community forum effectiveness as a self-service education channel to identify categories needing more official documentation or staff participation.
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Bruin AI Data Analyst
What percentage of community forum questions are resolved within 48 hours without staff intervention, and which topic categories have resolution rates below 30%?
Bruin connects to your Support Platform, Communication Platform and runs the analysis automatically.
It tracks Self-resolution rate, average time to resolution, staff intervention rate by category and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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