Which search queries in the help center returned zero results more than 50 times in the past 30 days, and what percentage of those led to a support ticket within 24 hours?
Identifies documentation gaps by analyzing failed knowledge base searches that escalate to support tickets.
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Bruin AI Data Analyst
Which search queries in the help center returned zero results more than 50 times in the past 30 days, and what percentage of those led to a support ticket within 24 hours?
Bruin connects to your Support Platform, Product Analytics and runs the analysis automatically.
It tracks Zero-result query count, search-to-ticket conversion, top missing topics and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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