SaaS Use Cases/Support & ExperienceSupport Manager

How many enterprise users were locked out due to IP allowlist restrictions in the past 7 days, and which accounts generated more than 10 lockout events?

Tracks IP restriction-related access failures that create friction for enterprise users and generate high-touch support load.

Metrics & KPIs

Lockout event countaffected user countlockout-to-ticket ratio

Required Data

Authentication failure logsIP allowlist configurationsaccount security settings

Data Sources

Engineering PlatformSupport Platform

Works with tools like

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How Bruin answers this

Bruin

Bruin AI Data Analyst

How many enterprise users were locked out due to IP allowlist restrictions in the past 7 days, and which accounts generated more than 10 lockout events?

Bruin connects to your Engineering Platform, Support Platform and runs the analysis automatically.

It tracks Lockout event count, affected user count, lockout-to-ticket ratio and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.

Bruin for SaaS

Use cases across every team in your SaaS company, from churn & retention to revenue operations, product analytics to engineering. One AI that speaks your data.

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