What percentage of support tickets in non-English languages are resolved within SLA, and which languages have response times more than 2x English tickets?
Identifies support quality gaps for non-English speaking customers to inform localization and staffing decisions.
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Bruin AI Data Analyst
What percentage of support tickets in non-English languages are resolved within SLA, and which languages have response times more than 2x English tickets?
Bruin connects to your Support Platform and runs the analysis automatically.
It tracks SLA compliance by language, response time by language, ticket volume by language and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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