What is the accuracy of our AI-based ticket classification system for the top 10 categories, and which categories have accuracy below 80%?
Evaluates automatic ticket classification quality to ensure routing and prioritization are based on accurate categorization.
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Bruin AI Data Analyst
What is the accuracy of our AI-based ticket classification system for the top 10 categories, and which categories have accuracy below 80%?
Bruin connects to your Support Platform and runs the analysis automatically.
It tracks Classification accuracy, override rate, accuracy by category and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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