What is the accuracy of our ML-based ticket auto-routing system, and for which categories does misrouting exceed 15%?
Evaluates the ML ticket routing model performance to identify categories needing routing logic improvements.
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Bruin AI Data Analyst
What is the accuracy of our ML-based ticket auto-routing system, and for which categories does misrouting exceed 15%?
Bruin connects to your Support Platform and runs the analysis automatically.
It tracks Routing accuracy, misroute rate by category, reroute volume and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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