Based on the last 12 weeks of data, what is the projected ticket volume for next week, and do we have enough agents to maintain our 2-hour response SLA?
Forecasts support ticket volume to ensure adequate staffing and SLA maintenance.
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Bruin AI Data Analyst
Based on the last 12 weeks of data, what is the projected ticket volume for next week, and do we have enough agents to maintain our 2-hour response SLA?
Bruin connects to your Support Platform and runs the analysis automatically.
It tracks Projected ticket volume, agent capacity, SLA risk probability and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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