Do accounts where at least 50% of users completed the training program submit at least 40% fewer support tickets per user per month?
Measures the support deflection impact of training completion to build the ROI case for mandatory training.
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Bruin AI Data Analyst
Do accounts where at least 50% of users completed the training program submit at least 40% fewer support tickets per user per month?
Bruin connects to your Customer Success Platform, Support Platform and runs the analysis automatically.
It tracks Tickets per user by training status, deflection rate, trained user percentage and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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