Twilio

Twilio is a cloud communications platform for messaging, voice, and phone numbers.

Bruin supports Twilio as a source for Ingestr assets, and you can use it to ingest data from Twilio into your data warehouse.

To set up a Twilio connection, you need your Account SID and either an Auth Token or an API Key SID + Secret. For more information, please refer here

Follow the steps below to correctly set up Twilio as a data source and run ingestion:

Configuration

Step 1: Add a connection to .bruin.yml file

To connect to Twilio, you need to add a configuration item to the connections section of the .bruin.yml file. This configuration must comply with the following schema:

    connections:
      twilio:
        - name: "my_twilio"
          account_sid: "YOUR_TWILIO_ACCOUNT_SID"
          auth_token: "YOUR_TWILIO_AUTH_TOKEN"

• account_sid: Your Twilio Account SID (starts with AC). Required.
• auth_token: Your Twilio Auth Token. Required unless api_key/api_secret are provided.
• api_key (optional): An API Key SID, used instead of the Auth Token. Requires api_secret.
• api_secret (optional): The secret for the API Key. Required when api_key is set.

Authentication uses HTTP Basic Auth; the API Key + Secret pair takes precedence over the Auth Token when both are provided.

Step 2: Create an asset file for data ingestion

To ingest data from Twilio, you need to create an asset configuration file. This file defines the data flow from the source to the destination. Create a YAML file (e.g., twilio_ingestion.yml) inside the assets folder and add the following content:

name: public.twilio
type: ingestr
connection: postgres

parameters:
  source_connection: my_twilio
  source_table: 'messages'
  destination: postgres

• name: The name of the asset.
• type: Specifies the type of the asset. It will be always ingestr type for Twilio.
• connection: This is the destination connection.
• source_connection: The name of the Twilio connection defined in .bruin.yml.
• source_table: The name of the data table in Twilio you want to ingest. For example, messages would ingest message records.

Available Source Tables

Table	PK	Inc Key	Inc Strategy	Details
messages	sid	-	replace	SMS and MMS messages. Fully replaced each run because redactions and deletions can't be detected incrementally.
calls	sid	date_updated	merge	Voice calls. Lifecycle changes (status/duration/end_time) bump date_updated.
recordings	sid	date_updated	merge	Call recordings, including deleted ones (soft-deletes surface as status=deleted).
incoming_phone_numbers	sid	-	replace	Phone numbers owned by the account.
usage_records	-	-	replace	Usage totals per category over the account lifetime. Accepts an optional :daily, :monthly, or :yearly granularity suffix (e.g. usage_records:daily) that loads incrementally by period.

Step 3: Run asset to ingest data

bruin run ingestr.twilio.asset.yml

As a result of this command, Bruin will ingest data from the given Twilio table into your Postgres database.